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Topic Creation & Management

Trigger Phrase Not Directing to Correct Topic

Posted on by

I've built a new topic that I'm trying to deploy but when I try to trigger it with a simple trigger it goes to a different and completely unrelated topic that does not have that trigger included in any phrase. It seems to work for all my triggers except when I type in "gpt" alone. This will be the most common way users are going to call the topic so want to ensure it works as a trigger.


The triggers for the topic I want to call: 



The triggers for the topic that keeps getting called instead:



Any ideas why this keeps happening? Neither of these topics are the fallback topic. I tried to create another topic with just "gpt" as the trigger then call the topic I want and remove it from the other ones, that still doesn't work.



  • stuermer Profile Picture
    stuermer 64 on at
    Re: Trigger Phrase Not Directing to Correct Topic

     Can you remove in one of the topics the phrase "Where can I....." ? I had some issues in the past the Bot had some "hick-ups" with such similar phrases while training.

  • MisterMark Profile Picture
    MisterMark 70 on at
    Re: Trigger Phrase Not Directing to Correct Topic

    Did you get this resolved? Can you send the full view of the Topics? I have a copy of your Trigger Phrases with simple message and I was not able to get the same issue.




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