Approval - Actionable Messages

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Posted on by DaveM

Hi All,

I've set up a flow for an approval, which is working ok, but I'm not seeing the actionable messages in Outlook or OWA.

We're using Microsoft Office 365 ProPlus (Outlook 2016), Version 1805 (Build 9330.2124 Click-to-Run), Monthly Channel.

This is the flow.

This is what I see in Outlook and in OWA:

Any idea why I wouldn't see the actionable messages? Is this feature fully rolled out or is there something I'm doing wrong?

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ScottShearer 25,331 Most Valuable Professional on at

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You might want to check the "Other" messages if you are using a focused in box. If you see the messages there, right click and click on "Move to focised in box" so it doesn't happen again.

Scott
DaveM 54 on at

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Hi Scott, I can see the email ok in my In Box, I just can't see the actionable message part of the email where it lets you add comments.
Like the first image in this blog post:
https://flow.microsoft.com/en-us/blog/actionable-messages-approvals/
ScottShearer 25,331 Most Valuable Professional on at

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Sorry - I didn't read closely....

Does this issue happen to multiple users or just a single user?
DaveM 54 on at

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Seems to be all users.
v-yuazh-msft Microsoft Employee on at

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Hi @DaveM,

Have you click the Approve button or Reject button when you couldn't see the comment field?

You will not see the comment field until you have click the Approve button or Reject button.

Please let me know if your problem could be solved.

Best regards,

Alice
DaveM 54 on at

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Hi Alice,

If I click Approve it goes to the flow website where I can leave a comment. That part is working fine. I would like to be able to use the Actionable Messages feature to Approve and leave a comment directly from the email, without going to the flow website, as described in this blog post:

https://flow.microsoft.com/en-us/blog/actionable-messages-approvals/
"Now using the Actionable Messages platform, you can respond to your approvals (Approve or Reject) and provide an optional message directly from your inbox!"

Does this feature need to be enabled somewhere? We are based in Australia and tend to get features later than everyone else, which is why I asked if it had been fully rolled out yet.
DaveM 54 on at

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OK, so looking at the email source I can see that the script for the Message Card is being commented out. Not sure why though...

<html>
<head>
    
    <!-- {
        "@type": "MessageCard",
        "@context": "http://schema.org/extensions",
        "hideOriginalBody": "true",
        "summary": "Microsoft Flow Approval response actionable email card",
v-yuazh-msft Microsoft Employee on at

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Hi @DaveM,

If you would like to provide an optional message directly from the inbox,you could sign in your outlook online,and you could approval the request with comments as screenshot below:

Please let me know if your problem could be solved.

Best regards,

Alice
DaveM 54 on at

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Hi Alice,

Outlook online is not working either. I get the old style buttons that send you to the flow website.
v-yuazh-msft Microsoft Employee on at

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Hi @DaveM,

The screenshot that you provided seems also the local outlook,please sign in your office 365 on the link bleow:

https://www.office.com/?auth=2&home=1

And sign in the Outlook online as below:

The outlook online would as below:

Best regards,

Alice