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Power Apps Portal Convert - licensing issues HELP!

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Posted on by NewtKris1

I know this isn't the right forum, but it appears the forum for portals is turned off at the moment.

I have a trial Portal that was suspended and has two days left on its suspension before its deleted. When I try to convert to production, I get a message that I don't have the appropriate license.

NPF_Trial Suspended.png

NPI_appropriate licensing msg_portal.png

However, the client nonprofit this Portal is for has Power Apps Portals login capacity add-on for 100 users a month, I am the Portal owner, and a global admin. I have not encountered this issue regarding licensing before, but this is extremely frustrating. Am I overlooking a component? Here's a screenshot of the licenses:

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Governance & administering

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PowerPuffKK 316 on at

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Hi @NewtKris1 ,

In order to convert a portal from trial to production, you yourself (or whoever has developed the portal) also needs to have a valid Power Apps license (either per app or per user).

Did you manage to solve the issue in time?

Warm regards,
Kristine
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NewtKris1 80 on at

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It turned out I needed to remove my Power Apps license and assign it again, which was weird.
jevans-sariands 2 on at

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I have the exact same issue. I've deleted everything, recreated environments, removed / reassigned licenses, have given myself permissions to do absolutely everything in M365 and Azure and still get the same message. Opened a case and they couldn't figure it out either. I'm using the Community Portal which is part of the DynCRM installation. I cannot find anything which provides different license requirements other than what is already provided to nonprofits.

I've been beating my head against a wall on this for over a month. Someone please help!!!!