Skip to main content

Notifications

Copilot Studio - General
Unanswered

System Error

Posted on by
Hello, I created a copilot about a month ago and I'm now going back to it to make some updates to polish it up before releasing it to the public. Problem is, when the copilot loads I get an error. Can someone please look into this and get back to me with a solution or detailed error message? I'm unable to parse anything more beyond what is provided currently. 

Error:

Something unexpected happened. We’re looking into it. Error code: SystemError. Conversation ID: d99fd677-d7db-4bc0-908b-63c657c6e52b. Time (UTC): 10/30/2024 11:09:56 PM.
 
Categories:
  • Suggested answer
    Vinoth Selvam Profile Picture
    Vinoth Selvam 967 on at
    System Error
    Hi  ,
     
    Everytime the first thing i check will be connections to the knowledge sources. Go to the connections section of your Copilot in Copilot Studio and ensure all required connections are active. Expired or disconnected resources (e.g., Microsoft Dataverse, SharePoint) can lead to unexpected system errors.

    Please let know when you are experiencing the Error? Is it on trigger of Copilot itself (or) while asking some questions?

    I will disable/turn off the Custom Actions and plugins one by one to check which is causing the error. Once you narrow down the action that cause the error, it is easy to resolve. This always worked for me.

    If both the above is not helpful, Since you have a conversation ID, you can escalate this to Microsoft Support, referencing the error code and conversation ID.

     
    Thanks.
  • Suggested answer
    SaiRT14 Profile Picture
    SaiRT14 571 on at
    System Error
    try republishing it worked for me!
  • mrbrazel Profile Picture
    mrbrazel on at
    System Error
    It was last working on October 23rd, 2024.

    This error was returned in copilotstudio.preprod.microsoft.com .

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

October 2024 Newsletter…

October 2024 Community Newsletter…

Community Update Oct 28…

Power Platform Community Update…

Tuesday Tip #4 How to Conntact Support…

Welcome to a brand new series, Tuesday Tips…

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 142,685

#2
RandyHayes Profile Picture

RandyHayes 76,308

#3
Pstork1 Profile Picture

Pstork1 63,750

Leaderboard