Unengaged Sessions

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Posted on by Community Power Pla...

I have created the flows and sessions in PVA, but when I test the live session with a end user, my analytics report is not seeing the engagement, even each flow ends with 'end with a survey' or 'confirm success'. Please help?

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CU22081450-0 Most Valuable Professional on at

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Re: Unengaged Sessions

Great @Anonymous !

Can you take a picture, please?
Community Power Pla... on at

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Re: Unengaged Sessions

The engagement is working now. But my resolution KPI is still at zero.
CU22081450-0 Most Valuable Professional on at

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Re: Unengaged Sessions

Hi @Anonymous ,

Normally the analytics report updates in 6 hours, it's a default time of the conversation transcript and conversation report inside the PVA.

Can you confirm after 6 hours if it's working for you, please?