Add picture camera not working on HUAWEI MATEPAD PRO

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Posted on by SkiDK

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Hi Everyone,

I have a simple 'Add picture' control in an app. Everything works fine on most devices, but for a certain device it doesn't seem to work. It just doesn't respond. Reinstalling the app did not work.

Here are the details of the device:

Device: Tablet
Type: HUAWEI MATEPAD PRO
Model: MRX-W09
OS: Android 10 with HUAWEI EMUI 10.1.0

Is it an issue with the device itself and is there a way to fix this?

Many thanks!

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Building Power Apps

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WarrenBelz 152,847 Most Valuable Professional on at

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Re: Add picture camera not working on HUAWEI MATEPAD PRO

Hi @SkiDK ,
This post may interest you.
This is nothing from a Power Apps code or settings point of view that addresses any device incompatibility.

Please click Accept as solution if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider giving it Thumbs Up.

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WarrenBelz 152,847 Most Valuable Professional on at

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Re: Add picture camera not working on HUAWEI MATEPAD PRO

Hi @SkiDK ,
Just checking if you got the result you were looking for on this thread. Happy to help further if not.

Please click Accept as solution if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider giving it Thumbs Up.

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SkiDK 1,016 on at

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Re: Add picture camera not working on HUAWEI MATEPAD PRO

Hi @WarrenBelz
Sorry for the late reply and thanks for your answer.
But it doesn't really help me with the issue nor does it really verify the problem with the device. According to that thread the issue already got solved for HUAWEI devices while with us it still exists.
What it tells me though is that Microsoft Support might not be able to help me on this:
MS Technical support:
"The new restrictions prevent us from providing Microsoft software updates to all Huawei Devices that consumers have already purchased."
Is there something else I could do about this? Or is it just waiting until the issue gets fixed?
Many thanks!

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WarrenBelz 152,847 Most Valuable Professional on at

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Re: Add picture camera not working on HUAWEI MATEPAD PRO

@SkiDK ,
I am only reading between the lines here, but you might look at this article.and join the dots.

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SkiDK 1,016 on at

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Re: Add picture camera not working on HUAWEI MATEPAD PRO

Hmm I see. But apparently Microsoft does still work with Huawei despite the ban, although it might explain a few 'syncing' issues. But still, this issue here did get solved before so I wonder.
I'm gonna investigate a bit further on this before accepting a solution. I'll keep it up to date here as well. Of course any input still very welcome.
Thanks for the article @WarrenBelz

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