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Power Platform Community / Forums / Power Automate / PAD Designer hanging e...
Power Automate
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PAD Designer hanging endlessly

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Posted on by 52

I am running a lot of trainings and need to switch between a lot of cloud accounts. Recently I used PAD in a training with a particular cloud credentials. The tenant does not exist anymore, but since around 2 weeks I get a log-in dialog from PAD every time I start my PC and it is always pushing that old cloud credentials to log in. When I enter my current cloud credentials it is ignored and I get endless number of log-in requests always with the old credentials. I of course cancel that log-in loop, but than when I want to start PAD, it starts, but shows only the message "Getting things ready" for an infinite time. So basically my PAD is non functional at all. Any idea how to resolve this?

  • Verified answer
    Riyaz_riz11 Profile Picture
    4,219 Super User 2026 Season 2 on at

    Hi @Robert-Rybaric 

     

    You can delete the file from pad and try again,

    Path:"C:\Users\usersystem name\AppData\Local\Microsoft\Power Automate Desktop\msalcache.bin3"

     

    delete this file nd try again

    usersystem name= ur system name k

     

    Regards,

    Ahammad Riyaz

  • Robert Rybaric Profile Picture
    52 on at

    Hi @Ahammad_Riyaz , thanks a lot, that helped!

  • GreenFly Profile Picture
    8 on at

    Hi,

    I'm still getting the same problem, even after reinstalling, deleting the files, and restarting.

    Does anyone have an idea how to fix this?

    Best regards Johannes

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