Trigger not working with incoming messages from Group.

(0) Share

Report

Posted on by TiagoFreire

313

Hi,

I am using the Outlook trigger "when a new message arrives".

Instead of using my own email address in the "To Or Cc" condition, I am using a group's email address (somegroup@contoso.com). I am a member of the group, and subscribed to receive the group messages in my inbox.

But the trigger fails to fire 100% of the time.

Can someone share an example on how to make it work?

Thanks

I have the same question (0)

All responses (3)

Answers (0)

v-yuazh-msft on at

Like (0)

Report

Re: Trigger not working with incoming messages from Group.

Hi @TiagoFreire,

Are you the owner of the Group email address?

Have you take a try to leave the "To Or Cc" field,"To" field and "Cc" field blank to see the trigger would works when a new email is sent to the Group email address?

Best regards,

Alice

Was this reply helpful? Yes No
VeronicaDeSalvo 15 on at

Like (0)

Report

Re: Trigger not working with incoming messages from Group.

I know this is an old thread but I figured I would share in case anyone else faces this problem like I did. You have to use the trigger specific to a shared mailbox for it to work. Screenshot below with the trigger "When a new email arrives in a shared mailbox (V2)" and first action to "Get email (V2)" so that you can use the content for further actions.

Was this reply helpful? Yes No
VictorIvanidze 12,877 on at

Like (0)

Report

Re: Trigger not working with incoming messages from Group.

Hi @VeronicaDeSalvo,

please try to avoid to give unrelated suggestions. The topic starter did not say anything about a shared mailbox.

Was this reply helpful? Yes No