I'm working on a simple automatic reply flow which, when an email arrives to a helpdesk distribution list (we'll call it helpdesk@blah.com), a service account (hdesk@blah.com) which is a member in that distribution list will reply with different emails depending on the person who has emailed (external, internal, job title, etc) and the time of day that the email was received (on-hours and off-hours). The problem is, the "When Email Arrives" trigger doesn't seem to be firing when someone emails "helpdesk@blah.com", even though an email is arriving in hdesk@blah.com's inbox. Is there anything that can be done? Or am I missing something huge? I tried putting the helpdesk@blah.com in the To or CC field of the trigger, but that didn't work either.
(Clarification edit: I am setting these flows up on the hdesk@blah.com account. The flow works on emails sent directly to hdesk@blah.com, but not when emails are sent to helpdesk@blah.com)
