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Issue with running an attended/unattended flow on same server with different accounts

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Posted on by S7K

Hi,

I have a scenario (following is an example to give a better view of the scenario):

I have a website which launches in MS Edge, login to the website and download 200 files. I wanted to run the process on one server with two different remote desktop sessions one logged in with 'account1' and other logged in with 'account2'. In session with account1, when I use the action: If Process with name 'Edge' is running to check if browser is already available to attach instead of launching the application again, PAD is recognizing the browser that is running on the same server with another login (account2). This is resulting in an error as the session logged in with account1 is, understandably, not able to take control of Edge that is launched in session with account2.

Note: This issue is not just with MS Edge. This is same with any application such as chrome, outlook, etc..

Can any one help me to work around this issue?

Any suggestions are greatly appreciated.

Thanks in advance!

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Power Automate Desktop

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CU31080729-3 502 Moderator on at

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Hi,
1) As of my understanding your working on one server with the help of remote desktop and the login to website and download file from the website , its right
2) otherwise As of my understanding your working on one server and the login to website and download file from the website , its right so that process you can do by using one account then why are you used two user account instead of one

(Note:- if you got your solution you can mark as solution and gives kudos)

Thanks & Regards
Chetan Ninghot
VishnuReddy1997 2,666 Super User 2026 Season 1 on at

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Hi @S7K ,

Try this below one.

Use Unique Browser Profiles:
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Each user account on the server can have a dedicated browser profile (e.g., in Chrome or Edge).
PAD can then target the specific profile based on the user session (account1 or account2) through profile selection options within the browser automation actions. This approach isolates browser instances and allows PAD to interact with the correct one.

Thanks,
Vishnu Reddy
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CU16071609-1 6,255 Moderator on at

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@S7K

I'd like to add a few more points to @VishnuReddy1997 's answer.

Firstly, it's crucial to review the configuration to ensure that when installing software, it's not placed in a public folder accessible to all accounts. Your reported instance seems to align with scenarios like this, if I've understood correctly.

I recommend installing all software, such as Edge, Chrome, and Outlook, specifically for designated users, within their respective folders. This practice can help avoid confusion and ensure each user has their own set of software resources.

Thanks,
Deenuji Loganathan
🤖 Automation Evangelist
Deenuji - Follow me on LinkedIn

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Agnius Bartninkas Most Valuable Professional on at

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Instead of checking if a process is running, check if a browser window is open using the If window action. Make it check by using the title and class of the window instead of the control element, and use wildcards in the window title, so that you ignore the actual web page title.

Then, if the window is open, attach to it. This will work properly regardless of whether there is an instance running on the other account or not. Checking for processes won't, because they're shared across accounts.