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Login error

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Posted on by Rotunie

When I am on PAD website, where I can see my cloud flows and desktop flows, I tried to open my app throught Desktop flows tab because I couldn't see flows that I created some time ago. Then my app opens saying that I need to log in (even if I am already log in).When I write my password I receive this error

What could cause this error? I updated app and it's the same.Here's the full error message;

Request Id: 1a49ac0b-2a7d-46b3-a76b-981bec9dde00

Correlation Id: 3c636b85-f697-4112-9b2c-c94371f73346

Timestamp: 2021-08-05T07:55:17Z

Message: AADSTS50020: User account 'My_Email' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '386ce8c0-7421-48c9-a1df-2a532400339f'(Power Automate Desktop For Windows) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Thanks for help in advance!

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Power Automate Desktop

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Saincho 6 on at

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I have exactly the same error, can anyone help please?
In this screenshot I show the desktop application with the account

It is this capture you can see that there are no desktop flows. When I press on the start app button in the app this error is displayed "The power automate account that you tried to start power automate desktop is different from the currently registered account. Change the account to continue."

When I click on the change account button, the screen comes up to enter the account password.

Once the password is entered the error is displayed:

My fundamental problem is, that I want to share the flow that I have created with other people and since it does not appear on the page, I have no option to do so. Can streams be exported / saved from the app directly on the PC?

Thanks for your help
kostasc Microsoft Employee on at

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Hey @Rotunie,

This is a known issue and we will be introducing a fix in our August release which is coming up this week.

Regards,
Costas
LMChuck 6 on at

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I too am having this exact issue. When will this fix be coming out?
LMChuck 6 on at

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Even after this weeks update I am still receiving this error.
bamani23 5 on at

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this is still happening, any suggestions?
cargun 3 on at

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Still no fix?

We can't migrate desktop flows to cloud.
Zulkifly 6 on at

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Personal Account User - is flows available for me in O365?
Nicklogan 2 on at

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I have the same issue with my personal O365 account, no issues with my office for business account
vball24_7 2 on at

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Has this been rectified yet? In the app I still have no access to any of my flows that I made in the web interface. Frustrating.