Answered

An error has occurred while communicating with the cloud service

(0) Share

Report

Posted on by o_hi_0130

I am using PowerAutoMateDesktop, I have an E3 licence.
When I start it up, all of a sudden from today, it says that an error occurred while communicating with the cloud service.
Message. Make sure that access to the cloud service you are requesting is not blocked. Please try again.
MyFlow is no longer displayed company-wide.
Network settings are not changed.
I do not know what is causing this problem. I am very confused.
I have access to the various administration centres and have administrator rights.

I changed the registry settings and disabled the new certificate check HKEY_LOCAL_MACHINE\software\Microsoft\Power Automate Desktop\DisableCheckCertificateRevocationList=1 but, It did not help.

Cloud flow works fine at the edge.

Categories:

Power Automate Desktop

All responses (2)

Answers (1)

Sort by

CU16071609-1 6,255 Moderator on at

Like
a
(1)

Report
Copy link

Link copied!

Could you please share some screenshot of your error so that we get some clue what is you talking about?
Is that you calling your cloud flows from desktop flows where you facing this issue? Also share some screenshot where you flows has not shown.
Verified answer

Agnius Bartninkas Most Valuable Professional on at

Like
a
(1)

Report
Copy link

Link copied!

Can you check the Application logs in the Windows Event Viewer for any errors that correlate with the PAD error? Can you share a screenshot of them, if any?

Also, did you make sure all Power Automate services are running on your machine?

Also, the E3 license does not actually include Power Automate Desktop. You were likely using it under a trial license. It may have expired. Please check and see if you can get an extension if that is the case.
-------------------------------------------------------------------------
If I have answered your question, please mark it as the preferred solution. If you like my response, please give it a Thumbs Up.
I also provide paid consultancy and development services using Power Automate. If you're interested, DM me and we can discuss it.