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unable to use "Go back" as choice in Multiple choice question

Posted on by 5

Hello Everyone,

 

I am facing an issue with the multiple-choice question option.

Here are more details on the scenario.

 

1. User select Go back as choice on Question A and then proceed in the flow till question B

2. In question B user select the option "ABC" which then lead to the question which has the option "Go back"

3. However, I see Bot automatically consider this "Go back" option selected and take the flow in that direction.

 

I think this is somehow a cache Issue. Can someone help me understand how to resolve this?

I could not find any way to clear the cache and resolve this.

 

I will need to change my question type to Boolean to resolve this, but that's a lot of effort to change the complete flow.

Any help is appreciated!

 

 

Screenshot 2021-09-08 at 6.47.57 PM.png

  • presh-it Profile Picture
    presh-it 5 on at
    Re: unable to use "Go back" as choice in Multiple choice question

    @Expiscornovus  - Many thanks mate!!, I was struggling with this issue for a very long time.

    You are the savior!!!

  • Verified answer
    Expiscornovus Profile Picture
    Expiscornovus 1,708 on at
    Re: unable to use "Go back" as choice in Multiple choice question

    Hi @presh-it,

     

    Can you change the skip question settings of Question B to ask every time?

     

    askeverytime_questionb.png

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