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Edit ticket screen in help desk app blank

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Posted on by Community Power Pla... Microsoft Employee

Hello,

Im creating a help desk app using the template and i managed to get the ticket submission to work but when i open the ticket from the edit screen page of the ticket info is visible. The edit screen presents blank fields. How to i set the formulates so the data from the create a ticket screen is also shown in the edit ticket screen.

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Community Power Pla... Microsoft Employee on at

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Hi @Anonymous

How are you displaying tickets. To start with you need to

Show list of tickets (using gallery) - Screen1
onSelect of a ticket you navigate to edit ticket - Screen2
onSelect of a Add New you navigate add ticket - Screen2 (same screen for both add/edit)

From screen 1 to edit a ticket:

EditForm(Form1); Navigate(Screen2) // assuming Form1 is the name of the form
From screen 1 to add a ticket:

NewForm(Form1); Navigate(Screen2) // assuming Form1 is the name of the form

on Screen 2

Place a Form through Insert > forms >Edit
set datasource as your SP List
set Items property as LookUp('SP List', ID = Gallery1.Selected.ID) // Gallery1 is the name of the gallery on Screen1
place a button and onSelect - SubmitForm(Form1)
set Form1 onSucess - Back() // this would navigate back to screen 1

Hope this helps

Thanks.
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v-xida-msft Microsoft Employee on at

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Hi @Anonymous ,

Based on the issue that you mentioned, I have made a test on my side, and don't have the issue that you mentioned. The screenshot as below:

Please make sure that you Edit your Ticket record from the Ticket Screen Gallery as below:

Please also check if the OnSelect property of the MyTicketsScreenGallery to following formula:

Set(SelectedTicket, ThisItem)

then check if the SelectedTicket variable is populated with proper record value.

Then go to your "Edit Ticket" screen, please make sure the Default value of the controls (e.g. Dropdown box, Text Input, Slider, ...) has been bind to the SelectedTicket variable:

Best regards,
Community Power Pla... Microsoft Employee on at

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I followed your advice and that seems to be working but now i get this weird extra text in my description field. I just tyrped in "Test" in the description box but in the edit screen its wrapped around a bunch of extra info. Would ou happen to knwo where this is coming from?
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v-xida-msft Microsoft Employee on at

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Hi @Anonymous ,

Do you use a SP List to store your Ticket Record in your template app?

Do you use a Multiple lines of text type column (which has enabled "Use enhanced rich text (Rich text with pictures, tables and hyperlinks)" option) in your SP List to store the Description field value?

Based on the issue that you mentioned, I suppose that you add a Multiple lines of text type column (which has enabled "Use enhanced rich text (Rich text with pictures, tables and hyperlinks)" option) in your SP list to store the Description field value, is it true?

Please consider turn off the "Use enhanced rich text (Rich text with pictures, tables and hyperlinks)" option for the Multiple lines of text type column in your SP List, then re-fresh the SP List data source within your app, then try it again, check if the issue is solved.

Best regards,
Community Power Pla... Microsoft Employee on at

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This worked , Thank you!