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Power Platform Community / Forums / Power Apps / Adding image to ticket...
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Adding image to ticket: You don't have permission to save this blob. Caller not authenticated

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Posted on by 2

So I'm creating a service desk app using the pre-existing template offered through PowerApps. I've added the ability to add an image to the ticket that the user creates. When testing on my own PC, I can successfully add pictures to tickets. When a user tries to do so, the ticket is created but the photo is not added and they get this error message:

 

"You don't have permission to save this blob. Server reponse: The caller is not authenticated. clientRequestId: d18d1936-c3ac-dbc4-d61c-91c6420449dc"

 Power_apps_error.png

I could not find any information on this error anywhere.

 

This is the OnSuccess control that I feel may be affecting this: 

 

If(IsBlank(Subject.Text) || IsBlank(Description.Text) ,UpdateContext({msg_visible:true}),SubmitForm(NewTicketForm);UpdateContext({New:Patch(Tickets,LookUp(Tickets,ID=Text(Max(Tickets,ID))),{Subject:Subject.Text,Description:Description.Text})}); UpdateContext({New:Patch(Tickets, LookUp(Tickets,ID=Text(Max(Tickets,ID))), {Image:AddMediaButton1.Media})}))

 

Does anyone know how to fix this?

Thanks in advance for you help

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  • v-monli-msft Profile Picture
    Microsoft Employee on at

    Hi @snookinn77,

     

    By default the service desk app uses your personal OneDrive. Have you made sure that you have give users the proper permission of the data source file in your OneDrive?

     

    Regards,

    Mona

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