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Power Platform Community / Forums / Power Automate / Encountered internal s...
Power Automate
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Encountered internal server error. The tracking Id is '5ef7e816-3e76-eb11-a812-002248205d43'.

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Posted on by 42

Hi,

 

When I tested one Power Automate Desktop flow triggered by another Power Automated flow, this error suddenly happens.  Can anyone advise why the error happens?  When I run the desktop flow separately, it works well without any error.

 

JBLee_0-1614131232829.png

 

  • Aidan31 Profile Picture
    11 on at

    HI,

     

    Did you ever get an answer to this as I am experiencing the same issue..

     

    PA doesn't seem to be able to trigger the desktop flow from the cloud but there appears to be no connection issues

     

    Thanks

    Aidan

  • JBLee Profile Picture
    42 on at

    Hi Aidan,

     

    I think I had to install the on-premises data gateway to set up the connection newly.

     

    I hope it works.

     

    Regards

    JB

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    Hi JB

    Please update us if it works by setting up the new connection with installing the on-premises data gateway. Thanks.

  • Aidan31 Profile Picture
    11 on at

    Hi On99,

     

    no the gateway did not resolve the issue, (however I would suggest using it anyway)

     

    After hours on teams with ms support a conclusion could not be gathered, however i resolved this issue myself by making a copy of the flow that was failing in PAD and then triggering it from the cloud.

     

    Hope this helps!

    Aidan

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    So weird. Anyway, good to know it works by doing those actions you mentioned!

  • rt5 Profile Picture
    24 on at

    Try clearing the cache in your browser...

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