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the chatbot is going to other sources (internet) and is not supposed to

Posted on by 14

We are trying to create a custom chatbot for a specific topic, restricted to 2 or 3 specific internal documents.
The issue is that sometimes, when responding, the chatbot goes beyond these documents and searches the internet, which is not intended. What can we do?

 

 

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  • adilei Profile Picture
    adilei on at
    Re: the chatbot is going to other sources (internet) and is not supposed to

    It's possible those responses are generated based the initial data set that was used to train the foundational model.  Can you raise a case with support? Strictly speaking, Gen Answers should only be grounded in content you provide.

  • _acpaiva_ Profile Picture
    _acpaiva_ 14 on at
    Re: the chatbot is going to other sources (internet) and is not supposed to

    ok, so it’s strange: we are a Portuguese company, the documents reflect this reality (they are documents that establish rules for managing contracts, public works, etc.), and the chat is giving us information about how these rules work in Brazil, indicates the name of Brazilian institutions, etc. If it’s not going to the internet, where is it going?

  • adilei Profile Picture
    adilei on at
    Re: the chatbot is going to other sources (internet) and is not supposed to

    Is it definitely not retrieving information from the internet during runtime

  • _acpaiva_ Profile Picture
    _acpaiva_ 14 on at
    Re: the chatbot is going to other sources (internet) and is not supposed to

    the chat really goes to the internet to get information, because it uses Brazilian information (and not Portuguese), totally outside the documents of the universe to which it should be restricted.

  • adilei Profile Picture
    adilei on at
    Re: the chatbot is going to other sources (internet) and is not supposed to

    Difficult to know without seeing the actual response, but there should be some upcoming fixes that would contribute towards response quality.

  • citron-truc Profile Picture
    citron-truc 395 on at
    Re: the chatbot is going to other sources (internet) and is not supposed to

    Good morning,
    I hope you are doing well.

    Your copilot gives citations for its answers (the little numbers and links). Could you give an example of a situation where an internet source is cited ?
    The GPT models which are used have knowledge of most things pre-2021 (example, you ask a question about teams that is not in your documents, the model might answer it without checking the internet).

    Hope it helps,
    Have a great day.

  • _acpaiva_ Profile Picture
    _acpaiva_ 14 on at
    Re: the chatbot is going to other sources (internet) and is not supposed to

    So, there is no solution for this problem?

  • _acpaiva_ Profile Picture
    _acpaiva_ 14 on at
    Re: the chatbot is going to other sources (internet) and is not supposed to

    Is high, too:

     

     

    _acpaiva__0-1710439670644.png

     

  • adilei Profile Picture
    adilei on at
    Re: the chatbot is going to other sources (internet) and is not supposed to

    I was looking specifically for content moderation for your node:

     

    adilei_0-1710437724665.png

     

  • _acpaiva_ Profile Picture
    _acpaiva_ 14 on at
    Re: the chatbot is going to other sources (internet) and is not supposed to

     

     

     

    _acpaiva__0-1710433082675.png

     

     

    _acpaiva__1-1710433123568.png

     

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