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Unable to sign in to PV Agents, even with a license!

Posted on by 7

I have a user that is licensed for Power Virtual Agents TrialScreenshot_20230209_114807.png. When I try to sign in, I get the following error message:

 

 

 

 

 

 

 

 

 

 

 

 

 

I have tried incognito, different browsers. Adding the license in Admin Center, then adding the license again. 

  • snorrecontoso Profile Picture
    snorrecontoso 7 on at
    Re: Unable to sign in to PV Agents, even with a license!

    Okey so I got it working now...

    Turned out my the region I was using did support PVA.

     

    I created a new environment, in region United States. And it worked right away!

     

    Thanks anyway!

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Unable to sign in to PV Agents, even with a license!

    Can you share the support request number? 

  • snorrecontoso Profile Picture
    snorrecontoso 7 on at
    Re: Unable to sign in to PV Agents, even with a license!

    Thanks for fast reply!

     

    So I have tried that. But they do not give me an answer apart from something that I have already tried.

     

    I am new to this, so I might have some problems with my account that I have not realized yet. 

    I have an Office 365 E5 subscription, with all accounts with licenses Power Platform, and Virtual Agents etc.  

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Unable to sign in to PV Agents, even with a license!

    I haven't seen that error before. Can I ask that you open a support request for deeper troubleshooting? 
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