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Unengaged Sessions

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I have created the flows and sessions in PVA, but when I test the live session with a end user, my analytics report is not seeing the engagement, even each flow ends with 'end with a survey' or 'confirm success'. Please help?

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Unengaged Sessions

    Great @Anonymous !

    Can you take a picture, please?

  • Re: Unengaged Sessions

    The engagement is working now. But my resolution KPI is still at zero.

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Unengaged Sessions

    Hi @Anonymous ,

     

    Normally the analytics report updates in 6 hours, it's a default time of the conversation transcript and conversation report inside the PVA.

    Can you confirm after 6 hours if it's working for you, please?

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