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Literature on PVA to Live Agent Handover

Posted on by

Hi Folks 

 

From PVA , I would like to escalate the Topic to a live agent. The agents are within external third party ( non MFST ) systems and looks like I need to build a custom adapter (  )  via Direct line (Add a chatbot to mobile and web apps - Power Virtual Agents | Microsoft Learn). 

 

Has anyone already solved this ?  Is there some end to end tutorial on how to handle this?  How to register directline , plugin the custom code etc etc ?

 

thanks

a

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