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Send mail from shared mailbox - not working

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Posted on by one2know

Hi there

I am new to flow and i have the following problem: I want to create an automated answer on a shared mailbox (not licensed, no login credentials). The condition is already working, but i am not able to send the email from the shared mailbox. If i choose my own mailbox, everything is working fine.

These are the errors i got:

-Status code: 404

-Item '**********'doesn't belong to the targeted mailbox '*****************'

-ErrorInvalidMailboxItemId

My question is: Is it even possible to use a shared mailbox for this purpose? Or do i need a licensed mailbox?

I also can not add the shared mailbox as a new connection, because there are no login credentials.

Thank you for your support!

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Building flows

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Community Power Pla... on at

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Re: Send mail from shared mailbox - not working

I am not certain as to some of the specificities of your question (shared vs logon).

The organization that I worked for has a shared mailbox that does not have logon credentials (that I know of). I have been able to route information through that mailbox using microsoft flow.

I do not have the shared mailbox in the connectors.

Are you using, "When a new email arrives in a shared inbox v2"?

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tom_riha 10,185 Most Valuable Professional on at

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Re: Send mail from shared mailbox - not working

It is possible, but you need 'Send on behalf' or 'Send as' permissions on that shared mailbox. Then it's not a different connection, it's just a configuration in the 'Send an email (V2)' action, where under the 'Show advanced options' you've got a 'From (Send as)' field where you enter the shared mailbox.

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one2know 8 on at

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Re: Send mail from shared mailbox - not working

Thank you. I need to answer an email, not create a new one. So "Send an email (V2)" doesn't seem to be right. Or is there a possibility to choose the sender dynamically as the new receiver?

I was able to send a new mail from the shared mailbox. But this is no answer...

So once again: An email is sent to a shared mailbox. Flow should answer this mail from this shared mailbox.
How can i do this?

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Community Power Pla... on at

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Re: Send mail from shared mailbox - not working

If you use, "Get Email", I believe you can use that as dynamic content.

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tom_riha 10,185 Most Valuable Professional on at

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Re: Send mail from shared mailbox - not working

There's also 'Reply to email' action.

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ajdhingr Microsoft Employee on at

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Re: Send mail from shared mailbox - not working

@one2know There are plenty of triggers you can consider to use based on your requirement. Please check below

Hope this will help to resolve your issue.

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one2know 8 on at

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Re: Send mail from shared mailbox - not working

Reply to Email is not working. Everytime I get the error 404 and the message that mentioned above. It seems like Flow can not use the shared mailbox to answer.

If i use "reply to email" with my personal mailbox, everything is working. Sadly not with the shared mailbox.

Any ideas?

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one2know 8 on at

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Re: Send mail from shared mailbox - not working

The trigger and the condition are not the problem. My major problem is, that i am unable to send mails from the shared mailbox.

These are the errors i can see:

{
"status":404,
"message":"Item'AQMkAGZiN2NhODdlLTk2MWYtNGUwMS1iMWY3LBGAAADpODbOp0f2EmDpMd_rupUswcAIp_IxdGW_kGU0MGsxS8a3AAAAgEMAAAAIp_IxdGW_kGU0MGsxS8a3AABDQzXagAAAA=='doesn't belong to the targeted mailbox '7c961418-***-41b7-****-2727221c8304'.\r\nclientRequestId: 27479151-7934-****-***-ef098fc75eae\r\nserviceRequestId: 4d23d151-****-****-994f-f3a725eb7e14",
"error":{
"message":"Item'AQMkAGZiN2NhODdlLTk2MWYtNGUwMS1iMWY3GMzNABGAAADpODbOp0f2EmDpMd_rupUswcAIp_IxdGW_kGU0MGsxS8a3AAAAgEMAAAAIp_IxdGW_kGU0MGsxS8a3AABDQzXagAAAA=='doesn't belong to the targeted mailbox '7c961418-***-41b7-****-2727221c8304'.",
"code":"ErrorInvalidMailboxItemId",
"originalMessage":"Item'AQMkAGZiN2NhODdlLTk2MWYtLTVkY2E0NWEzMGMzNABGAAADpODbOp0f2EmDpMd_rupUswcAIp_IxdGW_kGU0MGsxS8a3AAAAgEMAAAAIp_IxdGW_kGU0MGsxS8a3AABDQzXagAAAA=='doesn't belong to the targeted mailbox'7c961418-****-41b7-****-2727221c8304'."
;},

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ajdhingr Microsoft Employee on at

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Re: Send mail from shared mailbox - not working

Could you please share the Trigger and Action Card ? I just want to make sure that all the parameter you are passing are correct because you error says code":"ErrorInvalidMailboxItemId",

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VictorIvanidze 13,060 on at

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Re: Send mail from shared mailbox - not working

Hi @one2know, did you populate the "Original Mailbox Address" field in "Reply to email (V3)" action?

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