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Hello to all,
I want to know if when the bot can't recognise a question and it's scaled to Fallback can I detect the exact question?
Please in case that need more details let me know.
Thx!
Hi @akandis ,
You can see all logs inside the Analytics per topic (but not the question): Analyze topic performance - Power Virtual Agents | Microsoft Docs
But, if you download sessions, you'll be able to see the phrases that bot don't recognize.
Download chatbot sessions - Power Virtual Agents | Microsoft Docs
Hi,
the unrecognized user utterance is automatically stored in a variable in the Fallback topic: UnrecognizedTriggerPhrase
While there is no in-build Analytics allowing you drill into the unrecognize user utterances in PVA, you can update the Fallback topic to save the UnrecognizedTriggerPhrase in somewhere at your side for further analysis.
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