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Check the question that is not recognised

Posted on by 3

Hello to all,

 

I want to know if when the bot can't recognise a question and it's scaled to Fallback can I detect the exact question?

 

Please in case that need more details let me know.

Thx!

  • MarKol Profile Picture
    MarKol on at
    Re: Check the question that is not recognised

    Hi,

    the unrecognized user utterance is automatically stored in a variable in the Fallback topic: UnrecognizedTriggerPhrase

     

    While there is no in-build Analytics allowing you drill into the unrecognize user utterances in PVA, you can update the Fallback topic to save the UnrecognizedTriggerPhrase in somewhere at your side for further analysis.

     

    MarKol_0-1612282308530.png

     

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Check the question that is not recognised

    Hi @akandis ,

     

    You can see all logs inside the Analytics per topic (but not the question): Analyze topic performance - Power Virtual Agents | Microsoft Docs

     

    But, if you download sessions, you'll be able to see the phrases that bot don't recognize. 

    Download chatbot sessions - Power Virtual Agents | Microsoft Docs

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