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Office 365 Profile Information - getting user manager

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Posted on by CRMInnovation.com

Is there a way you can use Flow to connect to the User directory in Office 365 and retrieve the Contact field information on users?

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v-yamao-msft Microsoft Employee on at

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Hi Crminnovation,

Do you want to get profile of Manager?
Hope this thread could be a reference for you, seems that “Get Manager” works with Azure directory and not SharePoint Online. The thread link is:
https://powerusers.microsoft.com/t5/Flow-Forum/Office-365-User-Get-Manager-not-working/td-p/8306

Best regards,
Mabel Mao
CRMInnovation.com on at

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I don't want to get the user's manager. I want to retrieve information in the users' profile. Like department, office location, etc.
v-yamao-msft Microsoft Employee on at

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Hi Crminnovation,

Thanks for updates.
I guess the action “Get user profile” might achieve what you want.
I created a flow to get user profile when a new email is arrived, the flow looks like below:

When an email is sent from a user within my organization, I could get the profile information of the user.

Please try if this works for you.

Best regards,
Mabel Mao
CRMInnovation.com on at

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Mabel,

Thanks for working that up I will take a close look at it.

However, my scenario is a little different. I want the trigger to be a change to the User's profile information - ie they change their Department. Then after the triggering event, I will retrieve their profile fields and update a record in the CRM system. Their are two fields that don't sync from O365 to Dynamics CRM - Office and Department. I need the text value for those fields in CRM.
v-yamao-msft Microsoft Employee on at

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Hi Crminnovation,

Thanks for your updates.

I understand that you want a trigger “When a user profile is modified”. But it seems that currently we don’t have such a trigger about Office 365 users.

May I suggest you submit an idea on Flow Ideas Forum about this new feature, I will report this from side and suggest other customers who have the same request to vote your idea at here:
https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

Best regards,
Mabel Mao