Nived, Below is the email i get. i only just notice some formatting changes when copying it across from the email to hear but this is basically what it looks like. the only major difference is the amount of service ID's listed under the account number.
The account name and number are the same on every email as it is under our account as we then resell the services on so the serives ID's are for my customers.
Due to third party planned network maintenance in the state of (STATE), your listed service(s) may experience a disruption during the outage window advised.
In the event your service does not restore on completion of the planned event, please reset your interfacing equipment or link.
If your service does not restore after the aforementioned reset please contact our Service Assurance Team to investigate further.
We apologise for any inconvenience this may cause.
Work Start: 18/05/2023 12:30 AM
Work End: 18/05/2023 06:30 AM
Timezone: Sydney/NSW
Outage Duration: 20 mins
Affected Service(s):
Site Address: N/A
(Account Name)
- (Account Number)
- 1xxxxxxxx - (Service ID)
- 1xxxxxxxx - (Service ID)
- 1xxxxxx - (Service ID)
- 1xxxxxx - (Service ID)
- 1xxxxxx - (Service ID)
If you require further information relating to this Change, please e-mail us on (provider Email) or call (Provider Number). Planned outage team operations hours are business days from 9 AM to 5 PM.
If the listed service(s) fail to restore after the planned Change completion time, please report a fault to corporate help desk.
If you would like to change the contact point for these planned outage notifications, please e-mail us on (provider Email)
Acceptance of this notification is presumed to have occurred unless we are advised otherwise.
Kind Regards,
(Provider)
This communication, including any attachments, is confidential. If you are not the intended recipient, you should not read it - please contact me immediately, destroy it, and do not copy or use any part of this communication or disclose anything about it.
