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PVA Chatbot(classic) not responding on Teams

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I created a chatbot using PVA in Teams. I also published the bot and downloaded the Teams zip file app (teamsApp.zip) for admin to upload it under 'Built by your org'. the bot does appear under 'Built by your org' and it can be added. the issue is that when the bot is triggered it does not respond. what could be the cause of this particular issue?

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