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Error code: AIPluginRequestFailure

Posted on by
Hello everyone,
 
After adding a plugin to the existing copilot of a Dynamics 365, we get this error:
"Sorry, the bot can't talk for a while. It's something the bot owner needs to address. Error code: AIPluginRequestFailure. Conversation ID:..."
 
The plugin details are as follows:
- Through "Copilot in Dynamics 365 Customer Service", an action is created.
- Action prompt uses a column of a table stored in Dataverse
- The action is enabled in the directory Customer Service Admin Center > Plugin for Generative AI 
 
What could be the possible issues causing the error.
Thank you in advance for your help. 
 
 

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