Hi Team,
I've developed a Power Automate flow to close tickets automatically. The idea is that once the IT team completes a ticket, it should be sent to the user for closure. However, sometimes users forget to close the ticket. To address this, I attempted to create a flow that automatically closes the ticket after three days if the status is updated to "complete". However, it's not functioning as expected.
I've attached a PDF outlining my flow as well as the input and output expressions. Could someone please review and suggest a better solution?
Compose Input Expression :-
sub(ticks(utcNow()), ticks('CompletedTimeStamp'))
Condition Output Expression :- div(sub(ticks(utcNow()), ticks('Completed Time')), 86400000000)
Thanks for your assistance.
Afrath
Thanks,
Afrath
