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Power Platform Community / Forums / Power Automate / Multiple Users Using F...
Power Automate
Answered

Multiple Users Using Flow To Send Email from Their Mailbox

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Posted on by 9

So, I've built a Power BI report that utilizes Power Automate to send emails. The flow works fine w/ me. The tester (who will be a user) is a run only user. What we're trying to accomplish is for her team to be able to use the report to send emails from their Outlook mailbox. So, if Jim triggers the flow, the email will be sent from his account; if Janet triggers the flow, Janet's mailbox will send the email. 

 

This works for me when I use it. Everything works fine. But when the tester/user uses it, it fails. When I look at the details, it says it's Forbidden. When I look at the connection used, it shows my email address, which is why it fails (she doesn't have permission to email from my email address).

 

How do I enable it to dynamically send from the user's email (meaning the tester or her team)? Do I need to create a shared email and use that? I'm at a loss. When I click on manage connections for embedded connections, the page times out and I am not able to access it.

 

jpat_automate_0-1720805248233.png

 

There has to be a way to accomplish this. Thank you so much!

 

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  • Verified answer
    Michael E. Gernaey Profile Picture
    53,970 Super User 2026 Season 2 on at

    Hi @jpat_automate 

     

    Unfortunately, it's not as simple. The connection is as whatever you did. Then in the From, you can put someone else's info, but yeah, you won't have permission to send on behalf of them.

     

    You would have to create a shared Mailbox, give it permission to send on behalf of everyone, then Create the Send Email connection as THAT account and bingo, it will work.


    If I have helped you, I would really appreciate if you please Mark my answer as Resolved/Answered, and give it a thumbs up, so it can help others

    Cheers

    Thank You
    Michael Gernaey MCT | MCSE | MCP | Self-Contractor| Ex-Microsoft
    https://gernaeysoftware.com
    LinkedIn: https://www.linkedin.com/in/michaelgernaey

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