Hello everyone,
I am developing an internal help desk portal for us from the T.I department. I would like our users to have 2 ways to open new tickets with us, that is, by sending e-mails or sharepoint website.
The list permission is so that only each one sees their items, that is, no user can see the tickets of other users. So simple, is not it? Because the user goes to the site and creates their item.
If I do a flow with the following way:
When an email arrives in a shared mailbox
Create item
Send an email from a shared mailbox
In this flow I am informing that the user sending the email to soporte@suporte.com will create an item in sharepoint that will trigger a new email sending to the user and support analysts informing a new support case.
Until then ok also wonder!
Now comes my problem.
The flow is using my user connection, ie all users who were opening tickets through the email support@suporte.com the sharepoint item will be with the ID created by (my user) and then nobody can see the items created as told up there about list permission.
I tried using an action called resolving people, but I did not succeed.
Would anyone have any better ideas than mine?
Thanks for helping me out.
Pedro Henrique
