Trap the status of get manager action

(0) Share

Report

Posted on by ajithd6368

496

Hi Experts ,

I have "get manager" action in below flow , When i run this ,it was noticed that some of the users are not configured with there managers email ID in their profile .

I need to trap the records which doesn't have manager's email configured and email it to IT support .. How can use a condition after the "Get Manager " Action

thnks

All responses (2)

Answers (0)

ajithd6368 496 on at

Like (0)

Report

Re: Trap the status of get manager action

Thanks Manish .. I will test it and get back to you .. stuck with another flow
rgds
AD
ManishSolanki 15,085 Super User 2025 Season 1 on at

Like (0)

Report

Re: Trap the status of get manager action

Hi @ajithd6368

Get Manager actions fails and throw error or exception when no manager is assigned to input user. You need to add the "Scope" action to catch the exception when no manager is assigned.

Here is the example:

Add "Scope" action and drag "Get Manager" action inside it:

Next, add "Send an email" action to notify the IT about missing of manager. This action should be added outside the block of "Scope" action:

Additionally, you need to set the configure run after setting to catch the exception. For that, click ellipses menu (...) & select "Configure run after" from sub menu:

unchecked "is successful" & checked "has failed" checkbox and press Done to save.

If this helps & solves your problem, please remember to give a 👍 and accept my solution as it will help others in the future.

Thanks