AI Builder - Process invoices/process documents are repeatedly failing for 2 weeks

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Posted on by IK-12051057-0

All my flows using the OCR Models in AI-Builder Process invoices/process documents are failing in various forms for around 12 days now.

The Ai Builder Action either runs for hours straight with no completion or many retries or throws errors like:

Flow run failed. Action 'Process_document_Fee' failed: {"operationStatus":"Error","error":{"type":"Error","code":"DependencyFailure","message":"Operation is not valid due to the current state of the object.","properties":{"BackendErrorCode":"InternalServerError","DependencyHttpStatusCode":"500"}},"predictionId":null}

How is this still not fixed? I have my whole departement waiting for the automations to work again and there is still no fix insight, yet many users are complaining about this issue.

According to Microsoft, this should have been fixed last week, but it is still not working and I am running into the same issue.
Weirdly this seems to be happening right after an update from Microsoft concerning the AI Builder Actions.

Why am I trusting Microsoft Products with automation tasks if it includes 0 relieability.
I am understanding that server issues can occur, but Two weeks and still no fix or communication on a product that many people use to automate tasks with and rely on to work properly is just very poor customer service.
We are using PA on critical daily tasks as well so ths is quite urgent for some users, and it would be nice to at least have some information.

Can you please either fix this or at least communicate it with users who just want their automated tasks to work again?
Thank You.

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Vish WR 3,507 on at

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@IK-12051057-0

Completely understand the frustration, two weeks is way too long for something this critical.

First check admin.microsoft.com → Service Health and see if there's an active incident for AI Builder. If there is, subscribe to updates there so you get notified when it's actually fixed.

If nothing shows up, raise a support ticket from the Power Platform Admin Center — include your flow run IDs and that error code. A community post won't get you a fix, a support ticket will.

No real workaround unfortunately since the Process Document action is fully on Microsoft's side. But adding a retry policy on the action at least stops flows hanging for hours

Vishnu WR

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Nikki 20 on at

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Just a suggestion, migrate your automations to AI Prompt if you can. Or do like I did and daisy chain them. I have my automation set that in the even my AI Prompt fails (because my AI prompt is better than AI Builder for my invoice automation) to then call a child flow. The child flow is the same thing as my AI Prompt flow but uses the AI Builder action instead of AI Prompt action.

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IK-12051057-0 6 on at

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Hi Nikki, thanks this might be a solid workaround, and in my experiences the Prompt function works better, I agree.
I am just wondering, because this is so clearly a Microsoft Server issue, as it was working fine for months with no issues.

If you are wondering, it is still not working sufficiently maybe 1 out f 10 tries suceed, the rest either fails or the OCR actions iterate endlessely.

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Vish WR 3,507 on at

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Wanted to check if you are able to resolve your problem? Let me know if you need any clarification

When replying, please don't forget to mention my userid so that it will be notified

Vishnu WR

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Please ✅ Does this answer your question if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider answering Yes to Was this reply helpful? or give it a Like ♥

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