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Power Platform Community / Forums / Copilot Studio - Publish & Channel Management / "IntegratedAuthenticat...
Copilot Studio - Publish & Channel Management
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"IntegratedAuthenticationNotSupportedInChannel" Error on Shopify

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Posted on by CU15011435-0 8

I'm trying to embed a chatbot created with Microsoft Copilot Studio into my Shopify store, but I encountered the following error during testing:

Sorry, an unexpected error occurred. We're investigating.
Error code: IntegratedAuthenticationNotSupportedInChannel
Conversation ID: 4kzwnZeUf9oFW3BEUmmvfU-as

My Configuration:

  1. Authentication setting: No authentication
  2. Embed code: I added the following <iframe> code into my Shopify theme.liquid file: 
     
    <iframe src="https://copilotstudio.microsoft.com/environments/<my-bot-url>/webchat?__version__=2"
    frameborder="0"
    style="width: 100%; height: 100%;">
    </iframe>

Any help or guidance would be greatly appreciated!

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  • CU15011435-0 Profile Picture
    CU15011435-0 8 on at
    "IntegratedAuthenticationNotSupportedInChannel" Error on Shopify

    Hi Artur,

    Thank you for your response.

    It seems like the bot might indeed be trying to access resources that require authentication, but the bot is configured as "No authentication" (public). Could you please clarify:

    1. How can I identify which resources might be causing this issue?
    2. Are there specific settings in Copilot Studio that I should disable to ensure no authentication is required?
    3. If the bot cannot function fully in "No authentication" mode, what would be the recommended workaround for embedding the bot on a public Shopify website?

    Best regards,

  • Artur Stepniak Profile Picture
    Artur Stepniak 1,479 Super User 2025 Season 1 on at
    "IntegratedAuthenticationNotSupportedInChannel" Error on Shopify
    Hello,
     
    are you using any resources which need authentication? It seems like it wants to take something, but it's unable to do so, because your bot is public.
     
     
    Best regards,
     
    Artur Stepniak
    Interested in GenAI? Visit my site!

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