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Bot Administration

No reprompting when entity is not recognized.

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I'm using Copilot Studios to build a chatbot that asks users to choose a type of champagne.

I have set up the bot to handle situations where the user's response is not recognized as a valid option by providing a customized reprompt message.
Bot asks for type
User tells the bot 'wrong type' 

Expected result: Bot reprompts and gives more information, providing a list. 
Actual result: Despite enabling the "Customize" option for reprompts, the bot repeatedly asks the main question instead of using the customized reprompt message when it doesn't understand the user's input.
Anyone familiar with this issue? 

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