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Calling Actions from Copilot Studio

Response when Flow fails

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I have integrated a PVA with Flow. If the value provided by the user is not valid, the flow is failing and the bot responds "Sorry, something went wrong. I am not able to help you at the moment, please check back later" and gets back to the greeting. 


Is is possible to add a condition, if the Flow fails, to display a different message?





  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Response when Flow fails

    Hi @ezequiel ,


    Unfortunately, today you cannot configure on the PVA side.

    But I recommend you to configure inside the Power Automate, you can create a parallel response to PVA that executes if the actions above failed or skipped. And inside both responses, you can send an output parameter to PVA like "Status" and boolean type.


    Inside your PVA, create a condition based on the Status variable.

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