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Not Able to Download Attachments from Mobile Device

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Posted on by BrentITSS

I have create an element within my PA which allows user to attach a file/photo via the built-in SharePoint [attachments] field. Everything operates as expected when running the application on a pc / laptop, but when i try run it on my Android (Samsung S8) - it gives me an error: "Organisation's security policy restricts saving files (see attached image).

I wonder if anyone else has had similar issues and whether you're able to help me work out a way to resolve this?

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Building Power Apps

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BrentITSS 14 on at

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Ok - so i am able to view the downloads on all my other devices (tablets) and my wife's mobile (also a Samsung) - so not sure why i can't view on my device. At least i've managed to isolate this to a device issue rather than PowerApps. I will attempt to uninstall PowerApps app on my mobile and reinstall it to see if that works.
BrentITSS 14 on at

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Nope - uninstalling and reinstalling PowerApps did nothing. I went into "Apps & Permissions" and set all permissions to "allow" the camera, etc.

I note that when accessing the PowerApps application from the other devices - they all asked if the app could have permission of the camera, however my device doesn't ask that question.

Anyway - still not quite sure what the issue is here.
BrentITSS 14 on at

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If anyone can assist - that would be great (still not sure why my one device can't download the files)?
alrezac Microsoft Employee on at

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Hi,

Looking through your issue, I dont really see anything obvious as to why you cannot do this. The only thing I can think of is that for some reason you company has blacklisted that device specifically for some reason. For this issue you might be better off creating a ticket with Microsoft Customer Support to help delve into this. I will include a link on how to create a ticket with them below if you would like to go down that route.

https://docs.microsoft.com/en-us/power-platform/admin/get-help-support

Regards,

Alex

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Community Support Team _ Alex Rezac
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.