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ReportHello!
I'm trying to create the following flow but need help with one aspect.
Here's the flow:
1. When an email is received,
2. Get the O365 user.
3. If the user is part of team X, create a ticket in Zendesk and send an email to team X (parallel branch).
4. Once a response is received, update the Zendesk ticket.
However, I'm unsure how to wait for a reply and update the ticket accordingly. Using the "send mail with options" feature doesn't seem appropriate since I don't want to provide options but rather obtain the replied text.
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