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Application not loaded, stays on Getting Data/Loading page

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Posted on by pnathany26

PowerApps application is not getting opened. It is staying only on 1st Loading page only where it says "Getting your data" and shows app's logo. We noticed that this has started happening after we upgraded browsers (happened in both Chrome and Edge). In both browsers, for other user in older versions, app is still opening finely. This problem is happening in both Edit mode and Dev mode. Tried many possible solutions, no luck yet.

Anybody has any idea about this? @ShaneYoung

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Governance & administering

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joe_hannes_col 1,843 Super User 2024 Season 1 on at

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Hello @pnathany26,
Have you tried opening the app in Incognito mode, or clearing the cache?
pnathany26 4 on at

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@joe_hannes_col , yes we tried everything but none did work
pnathany26 4 on at

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This has been resolved by Microsoft. We were asked to check and change authorizing versions.
Community Power Pla... Microsoft Employee on at

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This is the link to the Chrome and Edge browser issue that was reported and fixed by Microsoft -https://powerapps.microsoft.com/en-us/support/ . They do recommend updating apps to these versions
3.23011.20
3.23012.17
3.23013.11