Flow: When email arrives V3 -> Post message in a Teams chat or channel. The message is one line.

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Posted on by ivos

Hello, everyone,

I'm trying to figure out how to configure the flow to show the emails the way the arrive.

The email I receive looks like this:

Line 1

Line 2

Line 3

Line 4

Line 5

Here is the "Inspect element" of the email body:

When the flow gets triggered a message is sent to a Teams group chat but it looks like this

Line1 Line2 Line3 Line4 Line5

How can I fix that?

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v-yueyun-msft on at

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Re: Flow: When email arrives V3 -> Post message in a Teams chat or channel. The message is one line.

Hi , @ivos

I test it in my side , it works good.

This is my email body:

And this is my flow:

The end result is as follows:

Best Regards,

Yueyun Zhang

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ivos 8 on at

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Re: Flow: When email arrives V3 -> Post message in a Teams chat or channel. The message is one line.

Hey @v-yueyun-msft,

Thank you for replying.

I also had the same flow but it was not working how I wanted it to.

The difference between your email and the email I receive is in the HTML element.
If you inspect the body of your email, you will see that each line is a <div> while the lines in my email are done with <br> tags

Here is the email body and the inspect element of it when I sent an email from my personal email address

Here is the "inspect element" of the email body that one of our systems is sending to us:

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v-yueyun-msft on at

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Re: Flow: When email arrives V3 -> Post message in a Teams chat or channel. The message is one line.

Hi , @ivos

I directly use the same html code in the "Post message in a chat or channel".

And the it still have the line breaks like this in teams:

Best Regards,

Yueyun Zhang

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ivos 8 on at

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Re: Flow: When email arrives V3 -> Post message in a Teams chat or channel. The message is one line.

Hey @v-yueyun-msft,

Thank you so much for continuing to look into this.

I performed some tests today.

This is my flow:

Test 1: When I receive an email from "S" (one of our systems) the body and the HTML element look like this:

The message I receive on Teams is on 1 line:

Test 2: When I forward the email from "S" I get a totally different result:

The result in Teams is as expected - on different lines

Can you help me understand why this is happening and how to resolve it?

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v-yueyun-msft on at

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Re: Flow: When email arrives V3 -> Post message in a Teams chat or channel. The message is one line.

Hi , @ivos

This strange... Can you check what's the difference between the output of the "When a new email arrives" trigger in your flow run history.

Best Regards,

Yueyun Zhang

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ivos 8 on at

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Re: Flow: When email arrives V3 -> Post message in a Teams chat or channel. The message is one line.

Hey, @v-yueyun-msft,

Here is the first one:

{ "body": { "id": "EncryptedGMxMGQ5LWIyYWEtNDNiMy1hZjgxLTdmN2JiZTQ3ZmRiOQBGAAAAAAC05PNNtUx4RZZapu683SWHBwC_zY0BP73cQoNT2Vub2aN1AAIvcMDJAAC_zY0BP73cQoNT2Vub2aN1AAI2BcENAAA=", "receivedDateTime": "2024-03-28T13:44:48+00:00", "hasAttachments": false, "internetMessageId": "\u003Cour_system@email.com\u003E", "subject": "Subject", "bodyPreview": "Line 1\r\n\r\nLine 2\r\n\r\nLine 3\r\nLine 4\r\nLine 5\r\nLine 6", "importance": "normal", "conversationId": "EncryptedGMxMGQ5LWIyYWEtNDNiMy1hZjgxLTdmN2JiZTQ3ZmRiOQAQAE92m4o9-DdErJP76zk7JFs=", "isRead": true, "isHtml": false, "body": "Line 1\r\n\r\nLine 2\r\n\r\nLine 3\r\nLine 4\r\nLine 5\r\nLine 6\r\n\r\n\r\n", "from": "our_system@email.com", "toRecipients": "my@email.com", "attachments": [] } }
And the second one:
{ "body": { "id": "EncryptedMxMGQ5LWIyYWEtNDNiMy1hZjgxLTdmN2JiZTQ3ZmRiOQBGAAAAAAC05PNNtUx4RZZapu683SWHBwC_zY0BP73cQoNT2Vub2aN1AAIvcMDJAAC_zY0BP73cQoNT2Vub2aN1AAI2BcEMAAA=", "receivedDateTime": "2024-03-28T13:42:04+00:00", "hasAttachments": false, "internetMessageId": "\u003Cmy@email.com\u003E", "subject": "Subject", "bodyPreview": "Line 1\r\n\r\nLine 2\r\n\r\nLine 3\r\nLine 4\r\nLine 5\r\nLine 6", "importance": "normal", "conversationId": "EncryptedGMxMGQ5LWIyYWEtNDNiMy1hZjgxLTdmN2JiZTQ3ZmRiOQAQAEyiIyV3ZaZGqU3P4UgyDUY=", "isRead": false, "isHtml": true, "body": "\u003Chtml\u003E\u003Chead\u003E\r\n\u003Cmeta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\"\u003E\u003Cstyle type=\"text/css\" style=\"display:none\"\u003E\r\n\u003C!--\r\np\r\n\t{margin-top:0;\r\n\tmargin-bottom:0}\r\n--\u003E\r\n\u003C/style\u003E\u003C/head\u003E\u003Cbody dir=\"ltr\"\u003E\u003Cdiv class=\"elementToProof\" style=\"font-family:"Segoe UI","Segoe UI Web (West European)","Helvetica Neue",sans-serif; font-size:11pt; color:rgb(0,0,0)\"\u003E\u003Cspan style=\"color:rgb(0,0,0)\"\u003E\u003C/span\u003ELine 1\u003Cbr\u003E\u003Cbr\u003ELine 2\u003Cbr\u003E\u003Cbr\u003ELine 3\u003Cbr\u003ELine 4\u003Cbr\u003E&Line 5\u003Cbr\u003ELine 6\u003Cbr\u003E\u003Cbr\u003E\u003Cbr\u003E\u003C/div\u003E\u003C/body\u003E\u003C/html\u003E", "from": "my@email.com", "toRecipients": "my@email.com", "attachments": [] } }

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ivos 8 on at

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Re: Flow: When email arrives V3 -> Post message in a Teams chat or channel. The message is one line.

Hey @v-yueyun-msft,

Was that the information you were looking for?

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