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Using a PVA with Phone system (in preview for Bot Framework)

Posted on by 50

For anybody who is interested in using the PVA to answer calls originating from the PSTN network - this should be very interesting. https://github.com/microsoft/botframework-ivr  it is in private preview right now (Early Dec 2019) and strictly speaking refers to Bot Framework bots as distinct from PVA. However, it is a pretty significant step in the direction of using PVA to answer phone calls. 

  • NicholasPlant Profile Picture
    NicholasPlant 50 on at
    Re: Using a PVA with Phone system (in preview for Bot Framework)

    🙂 the release notes for the Dynamics 365 / Power Platform 2020 wave 1 release should be hitting the streets any day now if the prior release notes lead time (113 days prior to release)  is any guide. 

  • Ashish2012 Profile Picture
    Ashish2012 484 on at
    Re: Using a PVA with Phone system (in preview for Bot Framework)
    Yes, wait for till next preview release. There are tons of features are going to come in PVA.
  • MarKol Profile Picture
    MarKol on at
    Re: Using a PVA with Phone system (in preview for Bot Framework)

    Hi,

     

    in future releases, you would be able to assign Phone Number(s) to PVA bots to get them to answer calls from PTSN and provide natural language IVR to the callers.

     

    Please stay tuned, supporting Voice is a very important scenario for us!

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