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Using a PVA with Phone system (in preview for Bot Framework)

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Posted on by NicholasPlant

For anybody who is interested in using the PVA to answer calls originating from the PSTN network - this should be very interesting. https://github.com/microsoft/botframework-ivr it is in private preview right now (Early Dec 2019) and strictly speaking refers to Bot Framework bots as distinct from PVA. However, it is a pretty significant step in the direction of using PVA to answer phone calls.

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Publish & channel management

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MarKol Microsoft Employee on at

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Hi,

in future releases, you would be able to assign Phone Number(s) to PVA bots to get them to answer calls from PTSN and provide natural language IVR to the callers.

Please stay tuned, supporting Voice is a very important scenario for us!

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Ashish2012 478 on at

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Yes, wait for till next preview release. There are tons of features are going to come in PVA.

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NicholasPlant 50 on at

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🙂 the release notes for the Dynamics 365 / Power Platform 2020 wave 1 release should be hitting the streets any day now if the prior release notes lead time (113 days prior to release) is any guide.

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