Skip to main content

Notifications

Copilot Studio - Publish & Channel Management
Unanswered

Using a PVA with Phone system (in preview for Bot Framework)

(0) ShareShare
ReportReport
Posted on by 50

For anybody who is interested in using the PVA to answer calls originating from the PSTN network - this should be very interesting. https://github.com/microsoft/botframework-ivr  it is in private preview right now (Early Dec 2019) and strictly speaking refers to Bot Framework bots as distinct from PVA. However, it is a pretty significant step in the direction of using PVA to answer phone calls. 

  • NicholasPlant Profile Picture
    NicholasPlant 50 on at
    Re: Using a PVA with Phone system (in preview for Bot Framework)

    🙂 the release notes for the Dynamics 365 / Power Platform 2020 wave 1 release should be hitting the streets any day now if the prior release notes lead time (113 days prior to release)  is any guide. 

  • Ashish2012 Profile Picture
    Ashish2012 478 on at
    Re: Using a PVA with Phone system (in preview for Bot Framework)
    Yes, wait for till next preview release. There are tons of features are going to come in PVA.
  • MarKol Profile Picture
    MarKol on at
    Re: Using a PVA with Phone system (in preview for Bot Framework)

    Hi,

     

    in future releases, you would be able to assign Phone Number(s) to PVA bots to get them to answer calls from PTSN and provide natural language IVR to the callers.

     

    Please stay tuned, supporting Voice is a very important scenario for us!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Microsoft Kickstarter Events…

Register for Microsoft Kickstarter Events…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 145,495

#2
RandyHayes Profile Picture

RandyHayes 76,287

#3
Pstork1 Profile Picture

Pstork1 64,822

Leaderboard

Featured topics