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Multiple Choice question not rendering correctly

Posted on by 4

I have created a simple topic with a Multiple Choice question, when testing the Multiple choices are rendered in the expected format with a carousel that can be scrolled through. When I run the Bot from my portal, the same question is displayed, but there are no choices rendered, so I cannot select one of the options. 

Is this a browser issue?

Can anyone offer a solution please, I have a demo next week and if it doesn't perform as expected the customer will have no confidence in our solution

  • OliWard Profile Picture
    OliWard 4 on at
    Re: Multiple Choice question not rendering correctly

    Ha ha, I have tried most things already, as I said, the weird thing is that a colleague accessed the bot from his browser and it rendered perfectly. I have no idea why my browser(s) should be playing up.

  • renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Multiple Choice question not rendering correctly

    Maybe it is an inconsistent error or did you forget to publish after modifications 🙂

    Try to publish again, please.

  • MaryT0905 Profile Picture
    MaryT0905 170 on at
    Re: Multiple Choice question not rendering correctly

    I had a somewhat similar issue, and when I saved and published my bot again, then it worked.  I'm also from the "did you turn it off and back on" thought doctrine, so who knows if that will fix your issue, but thought I would throw it out there!

  • OliWard Profile Picture
    OliWard 4 on at
    Re: Multiple Choice question not rendering correctly

    Capture3.PNGCapture2.PNGCapture1.PNG

     

    The above shows the Bot testing, and one of my colleagues also ran the Bot through the process from his browser, and it rendered correctly.

    The other shows what happens when I try to test the bot in my browser, I have tried Edge, Chrome and Firefox, cleared cache and cookies, and each time the carousel is not displayed.

     

    Any suggestions would be really helpful, customer demo next week 

     

  • renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Multiple Choice question not rendering correctly

    Hi @OliWard ,

     

    Which browser did you use to test?

    And which portal did you deployed the chatbot?

     

    Can you take some pictures of your scenario, please?

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