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Is it possible to monitor a mailing list?

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Posted on by giuliosmall

In my organization, there is a tool that allows people to subscribe to mailing lists. Let's assume there is an email: help-dashboard@contoso.com that acts as an email for reports on dashboard malfunctions.
It is not a shared inbox, but a mailing list.

I would like to create an Excel sheet that automatically updates whenever an email is received by help-dashboard@contoso.com storing the following information:
- date
- time
- subject
- sender

It's already feasible with a single email address and shared inboxes. But, what about a mailing list? Any thoughts?

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ScottShearer 25,331 Most Valuable Professional on at

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@giuliosmall

See my updated response below
giuliosmall 6 on at

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Hey @ScottShearer , thanks for your answer.

I got an idea:
- I can subscribe to the mailing list
- Create a rule that moves every email from help-desk@contoso.com into a given folder 'Help-Desk'
- Every time a new email enters the Help-Desk folder in Outlook, the flow is triggered.

Does it make sense?
ScottShearer 25,331 Most Valuable Professional on at

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@giuliosmall

Please disregard my earlier response.

You can use a When a New Email arrives action if you are in the distribution group configured as seen in the screen shot below. Your Excel workbook will need to have a table. My Excel file is stored in SharePoint.
giuliosmall 6 on at

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@ScottShearer
When an email is pushed to help-desk@contoso.com , all the subscribers will receive the same email.
The sender won't appear as help-desk@contoso.com , but as help-desk(mailinglist).
Do you see any roadblocks about it?