web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Power Apps / Error on adding a refe...
Power Apps
Answered

Error on adding a reference case on creating an Email

(0) ShareShare
ReportReport
Posted on by Microsoft Employee

On the screenshot, the case was successfully created on CreateMdeCase. However, I received an error when I create an email with the case reference. I confirmed the case exists and guid is correct. 

 

sjin_0-1610680549946.png

sjin_1-1610680618341.png

 

 

GuidFailed.jpg
IWantRegardingCase.jpg
  • Verified answer
    v-bofeng-msft Profile Picture
    Microsoft Employee on at

    Hi @sjin :

    The point is "to populate a look up field, we need to specify the plural name of the entity and then the record GUID."

    For example:

    The name of my cases entity is crba2_cases.

    1.JPG

    So I should use

     

    crba2_caseses(1d98967e-fa56-eb11-a812-00224816b805)

     

    instead of

     

    crba2_cases(1d98967e-fa56-eb11-a812-00224816b805)

     

    In addition,If you are not sure what its name is, you can create a'List records' action to check the returned children of the cases entity.For example:

    3.JPG4.JPG

    Best Regards,

    Bof

  • sjin Profile Picture
    Microsoft Employee on at

    Thanks! @v-bofeng-msft 

    I ended up using this on Expression. outputs('CreateMdeCase')?['body/@odata.editLink']

    For my case, the field name is incidents

     

    On a side note, Regarding (Cases) makes me using cases(MY_CASE_ID) as I referenced a fieldname from the parenthesis for others. It'd be better if there's an instruction because the general rule that is being used on PowerAutomate is different for this case. 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Kudos to our 2025 Community Spotlight Honorees

Expanding mentorship, skilling, and AI innovation

Leaderboard > Power Apps

#1
11manish Profile Picture

11manish 354 Super User 2026 Season 2

#2
M Bilal Khan Profile Picture

M Bilal Khan 320

#3
Mohsin Ali Profile Picture

Mohsin Ali 246

Last 30 days Overall leaderboard