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Power Automate - Using Flows
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SharePoint Action The client application timed out waiting for a response from service

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Posted on by 502

I am using SharePoint (online) actions extensively in Flows for a customer. I (very infrequently) get an error in a SharePoint action: "The client application timed out waiting for a response from service". It looks like by default the flow action tries again in 5 minutes and succeeds on the second attempt. NOTE that a couple of actions preceding the failing action, I'm reading from the same SharePoint list with the same Connection, so the connection is good. 

 

the suggestions I've seen about removing the connection and adding it back in I believe are in response to getting this error on every attempt vs intermittent, and regardless are simply not practical for a business solution that needs to be reliable. 

 

Any suggestions as to what to look into for why the SharePoint actions are failing? Thanks

 

Full error here:

{
  "error": {
    "code""BadRequest",
    "message""Http request failed with status code 'ReceiveFailure' and status message: 'The underlying connection was closed: An unexpected error occurred on a receive.'."
  }
}
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  • v-litu-msft Profile Picture
    on at
    Re: SharePoint Action The client application timed out waiting for a response from service

    Hi @dave-jorgensen,

     

    SharePoint has a retry mechanism. If an event occurs in SharePoint and your service endpoint is not reachable (for example, due to maintenance) SharePoint retries sending the notification. SharePoint performs a retry of 5 times with a 5-minute wait time between the attempts. If for some reason your service is down for a longer time, the next time it's up and gets called by SharePoint, the call to the GetChanges() recovers the changes that were missed when your service was not available.

     

    Best Regards,
    Community Support Team _ Lin Tu
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • dave-jorgensen Profile Picture
    502 on at
    Re: SharePoint Action The client application timed out waiting for a response from service

    Is it possible to change the timeout? I'm calling the flow from PowerApps, and the timeout of the call from PowerApps is 2 minutes. Thus, with the action retry period at 5 minutes, there is no possible 'retry' for me - the call to powerapps fails. Would be ideal if I could retry in 30 seconds or 1 minute, so that the flow actually has a chance to return before the timeout occurs in powerapps

  • v-litu-msft Profile Picture
    on at
    Re: SharePoint Action The client application timed out waiting for a response from service

    Hi @dave-jorgensen.

     

    Sorry, there is no way could change it, it is by design.

     

    Best Regards,
    Community Support Team _ Lin Tu
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • dave-jorgensen Profile Picture
    502 on at
    Re: SharePoint Action The client application timed out waiting for a response from service

    Hi.

    If it's by design then by definition you can change it... if the design is a poor choice, then you should change it...

    I know the default timeout on an http request is 2 minutes, but that's just the default can indeed be changed.

    So please don't say it can't be changed.

    Really what you are saying is that while it can be changed, Microsoft is not willing to implement the change to allow setting the timeout period.

     

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