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Power Platform Community / Forums / Power Apps / SharePoint Integrated ...
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SharePoint Integrated Customized Forms "The app didn't start correctly. check that you are online and try refreshing your browser"

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Posted on by 36

Our clients are having issues connecting to our forms. For some it works, for some, it doesn't. We've tried everything from clearing cache/cookies, restarting browsers, ending tasks/processes, restarting computers, etc. And no solution. For some that fixed the connection issue but brought about another Issue. The "Choice" (not lookup) searchable, dropdown controls weren't working properly for them, it didn't display anything. There's nothing wrong with their permissions to my knowledge, as well as licensing as some were able to access it. I've looked everywhere and have found nothing.

 

There are no formulas preventing any type of restriction, just a re-themed/re-structured form. The Developers as well as the Engineers are fine and have no issues with the form, just the clients.

 

Session ID from a client with both issues:

Session ID: e094b7ff-dd25-4b89-97bb-90ad835a730b

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  • v-yujincui-msft Profile Picture
    Microsoft Employee on at

    Hi @Clxmxnt25 ,

     

    If your problem is still not solved, I suggest you create a support ticket for professional assistance following the below procedure.
    Get Help + Support - Power Platform | Microsoft Docs
    Hope your problem can be solved as soon as possible.

     

    Best Regards,

    Charlie Choi

  • Verified answer
    Clxmxnt25 Profile Picture
    36 on at

    Turns out it was actually a permissions issue after all.

  • nvargas Profile Picture
    Microsoft Employee on at

    What permissions? To the app? Or to the SharePoint List?

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