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Flow redirects to wrong topic

Posted on by 47

Hello,

 

I'm curretly experiencing some issues with my flows.

In particular, I have created a topic wit a multiple choice question, when choosing 'request help' it should be redirected to a particular topic, but instead it goes to another one completely unrelated.

 

Also, I have a different topic based on a multiple choice question, but the bot skips the multiple choice and goes directly to the following step. It skips the 'Do you need to escalate your issue?' question (see pic).

  • Verified answer
    adilei Profile Picture
    adilei on at
    Re: Flow redirects to wrong topic

    In question behavior you can disable interruptions so the conversation will not be redirected to another topic

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