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Posted on by 140
Good afternoon, guys.
Please, Could you help me with the following questions:

1. When I write any of the "Greeting" phrases, for example, "Hello", "Good afternoon" or some other, the ChatBot always returns me that it has not found a related topic.

2. Is there a way to change the icon of the chatbot?

Thank you in advance for your kind time and help.

A hug

JhonatanOB1993_0-1607460703736.png

 

  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Topic not found

    Hi @JhonatanOB1993 ,

     

    1. When I write any of the "Greeting" phrases, for example, "Hello", "Good afternoon" or some other, the ChatBot always returns me that it has not found a related topic.

    Did you create your chatbot in English or Spanish? 

    Because greeting phrases are prepared to recognize the native language.

     

    2. Is there a way to change the icon of the chatbot?

    Yes, you can open the PVA studio: Customize the web chat canvas - Power Virtual Agents | Microsoft Docs

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