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PowerApps Won't login on Android Device

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Posted on by aiweller

Hi,

I have a Huawei Y7 Prime (Android version 7.0). When I launch PowerAppsI get the sign in screen. However, when I click on "Sign in", nothing happens, except there is an error saying "Sign in with your work or school email account". I've updated the app from app store many times, even deleted the cache and data and uninstalling PowerApps, still no luck.

Any help would be much appreciated.

Thanks,

Ashley

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Building Power Apps

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v-monli-msft Microsoft Employee on at

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Hi @aiweller,

Does this issue only happen on this device? Would you please try with other mobiles to have a test?

Regards,

Mona
aiweller 14 on at

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Hi Mona,

Thanks for the reply.. Seems it only happens on this device. It used to work previously. Only stopped working about a month ago.
Community Power Pla... Microsoft Employee on at

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Did you end up finding a solution? I have this very same problem. Even removing the app and reinstalling does not work.
aiweller 14 on at

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Hi @Anonymous,

Still having the issue. I am using another mobile phone now (VIVO) and seems to be working fine on it. Am quite worried to launch PowerApps to end users as I'm not confident the app would work on their mobile devices.
PowerSal 8 on at

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I have the same issue on my Phone.

Is there any solution for this?

Regards
Salvatore
Maxwell Microsoft Employee on at

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Hi @PowerSal,

I'm sorry to hear that you're having issues logging into PowerApps on your phone. Can you provide me with some more information about the device you're experiencing the log-in issue on?

If you can provide me with the model of the phone, the version of the OS running on the phone and the version of PowerApps you are using, that will help me troubleshoot your log-in issue.

In the meantime, you could try using the web-version of PowerApps. You can access it, using any browser, by going to web.powerapps.com.

Thanks,
Maxwell
PowerSal 8 on at

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Hi @Maxwell

I have a Honor 8 (Huawei Clone, Model numkber FRD-09) Smartphone with Android 7.0 (EMUI Version 5.0.3, Build Number FRD-L09C432B412).

I tried to use PowerApps (Version 3.18124.25) and PowerBI (Version 2.2.190109.112411). I'm not able to authenticate with my work account on both Apps (Different error messages).
SharePoint and OneDrive are working on the Smartphone.

I tried these Apps on my Samsung Tablet (Tab A6) with Android Verion 8.1.0 and Samsung experience version 9.5 as well.
On this device all apps (including Flow, Planner and Teams) are working without issues.
for instance, Power BI detects that I'm connected to the same tenat with another App and connects immediately.

I suppose that's a problem with the Smartphone OS.
I was not able to find a setting to fix this issue so far.

Thank you for your support.

Regards
Salvatore
Maxwell Microsoft Employee on at

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Hi @PowerSal,

I wanted to clarify a couple of things:
Do you know what version of PowerApps you have installed on your Honor 8?
On your Samsung Tablet, were you able to log into PowerApps?
Is the version of PowerApps installed on your Samsung Tablet the same as on your Honor 8?
Thanks for your help and patience in this matter,
Maxwell
PowerSal 8 on at

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On both devices I have the same version of PowerApps: 3.18124.25
Today I got a newer Version of PowerApps on my Honor Smartphone (3.19012.19) but I have still the same issue.

When I start PowerApps the button for Sign In appears. When I tap on it I get an error (see Attachment)
I'm not sure how exactly I logged in on my Tablet. But I think it worked seamlessly after I logged in on another app on the same device.

I hope this helps to find a solution.

Best regards
Salvatore
Maxwell Microsoft Employee on at

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Hey @PowerSal,

I'm still investigating your log-in issue, but I might be able to give you a work around in the interim. From the screenshot you provided, my coworkers and I believe that you've got an authenticator installed (which is why you see the "Sign in" button).

You could try uninstalling the authenticator and using the e-mail based sign in instead.

Let me know if that work around ends up getting you unstuck, or if my assumptions were wrong,
Maxwell