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Power Platform Community / Forums / Power Automate / Service Desk ticket cr...
Power Automate
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Service Desk ticket creation from email

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Posted on by FrancoMolinari 4

Greetings! Sorry for my English. I´m new with PowerApps. Is it possible to create a flow that takes some data (From, Subject, Body) from an email of a box of my organization and automatically write a new record with that info in an excel file stored in OneDrive for Business.

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  • Verified answer
    Meneghino Profile Picture
    Meneghino 6,949 on at

    Hello Franco, yes I think it is possible.  For example:

    https://flow.microsoft.com/en-us/galleries/public/templates/230018b03fdd11e687f41da70332baa6/track-outlookcom-emails-in-an-excel-spreadsheet/

     

    Buon lavoro

  • Verified answer
    v-monli-msft Profile Picture
    v-monli-msft Microsoft Employee on at

    Hi Franco,

     

    That's a very simple flow. 

     

    First, add a trigger "When a new email arrives", then, add an action "OneDrive for Business - Create file" and then in the fields, select the content from the first trigger.

    1.PNG

     

    Regards,

    Mona

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