Skip to main content

Notifications

Copilot Studio - Calling Actions from Copilot S...
Unanswered

Settings, not getting all options

(0) ShareShare
ReportReport
Posted on by 22

Under VA Setting under my profile, there should be 3 settings:

- General settings

- Transfer to agent

- System fallback

 

But in my profile only General settings and System fallback is showing and Transfer to agent is missing.

Kindly help if I am missing any license or may be other issue.

 

Thanks,

Categories:
  • naveens1 Profile Picture
    naveens1 22 on at
    Re: Settings, not getting all options

    Thanks, got it

  • Expiscornovus Profile Picture
    Expiscornovus 31,113 on at
    Re: Settings, not getting all options

    Hi @naveens1,

     

    I believe that menu item has moved to the Manage section. Can you double check if that configuration option is available over there?

     

    manage_agenttransfers.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Microsoft Kickstarter Events…

Register for Microsoft Kickstarter Events…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 145,495

#2
RandyHayes Profile Picture

RandyHayes 76,287

#3
Pstork1 Profile Picture

Pstork1 64,822

Leaderboard

Featured topics