Under VA Setting under my profile, there should be 3 settings:
- General settings
- Transfer to agent
- System fallback
But in my profile only General settings and System fallback is showing and Transfer to agent is missing.
Kindly help if I am missing any license or may be other issue.
Thanks,
Hi @naveens1,
I believe that menu item has moved to the Manage section. Can you double check if that configuration option is available over there?
Thanks, got it
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
In our never-ending quest to improve we are simplifying the forum hierarchy…
We are honored to recognize Ajay Kumar Gannamaneni as our Community Spotlight for December…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Romain The Low-Code... 265 Super User 2025 Season 2
Michael E. Gernaey 257 Super User 2025 Season 2
Sam_Fawzi 84 Super User 2025 Season 2