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Power Platform Community / Forums / Power Automate / Send an Email from a S...
Power Automate
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Send an Email from a Shared Inbox

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Posted on by 25

Hello!

 

My question is the same as the one found in the following URL, but the solutions there are not feasible for me due to info security: https://powerusers.microsoft.com/t5/General-Power-Automate/send-an-email-from-a-shared-mailbox-Error-The-specified-object/td-p/1629728

 

I have a flow that is triggered within a Power App. 

 

This flow uses the connector "Send an Email from a Shared Inbox." The Connection Reference for that action is to a Service Account which has Full Access to the shared mailbox.

 

The flow fails on this action with error:

The specified object was not found in the store.

 

I believe this is because the flow is triggered in the Power App and therefore is trying to use the Power App user's credentials, rather than the Service Account. Is that correct? 

 

I cannot give every Power App user permissions to the shared mailbox due to Info Security.

 

Please note: I used to use the "Send an email (V2)" connector with the "Send From" field set to my Shared Mailbox. Unfortunately, this connector has failed randomly within several flows I have when trying to send from a Shared Mailbox. Others in my company have run into the same problem and switched to the "Send an Email from a Shared Inbox" connector.

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  • v-xiaochen-msft Profile Picture
    Microsoft Employee on at

    Hi @boscarikn2 ,

     

    Please try to use PowerApps(V2) trigger.

    I made a sample for you.

    vxiaochenmsft_0-1715825647331.png

    vxiaochenmsft_1-1715825706812.png

    vxiaochenmsft_2-1715825745361.png

     

    Best Regards,

    Wearsky

  • boscarikn2 Profile Picture
    25 on at

    Hi Wearsky,

     

    Thank you for your response. Unfortunately, my flows are already set up this way. 

     

    boscarikn2_1-1715862935646.png

    boscarikn2_2-1715862952490.png

     

     

  • v-xiaochen-msft Profile Picture
    Microsoft Employee on at

    Hi @boscarikn2 ,

     

    This means that the connection does not have access to the shared mailbox.

    Please share the flow with someone who has access to the shared mailbox and use his connection.

     

    Best Regards,

    Wearsky

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